Our technical specialists can accurately diagnose your machine’s condition through a remote PLC service connection, using a special analog phone line modem provided with the machine at no additional charge. This allows our experts to analyze your current situation immediately and provide fast problem-solving, speedy software updates or assistance with operation problems. This service will save you valuable time and money and keep your equipment running fast and efficiently.
With Machine Modem Diagnostics, you don’t have to wait for a service technician to arrive on-site. We can remotely access diagnostic logs and internal message codes, and make program changes so the machine will better fit your production line needs. In addition, this built-in program helps us give you better assistance with diagnosing control system problems.